We know that for some of you having access to all of your information at your fingertips via MyAccount is the only way to go, but for others you would prefer to pick up the phone and speak to someone.
We’ve designed MyAccount to make it easy for you to access our services online, anytime, without needing to give us a call.
Sometimes, you just need to chat with us. If you can’t find the answer to your query online, give us a call – we’re here to help.
Sometimes, it’s easier to drop us an email – we’re always happy to help.
Sometimes we get things wrong, and when we do, it’s important to say sorry and make things right as quickly as possible.
If you need to write to us or send any documents or paperwork, please post them to our Kingsley address.
Our Kingsley office isn’t a customer-facing location, but you’re welcome to visit us at one of our drop-in sessions across Staffordshire.
You have the right to access your personal data and to understand why we hold it, as well as the lawful basis for doing so.
If you’re a journalist or member of the press with a query, our Communications team is here to help.
To become one of our suppliers, you’ll need to follow our Procurement Process.