Online

You can pay by debit/credit card using the allpay online service. Alternatively, you can pay through Your Account.

Direct Debit

This is the most convenient way to pay your rent on a regular basis through your bank account. Setting up a Direct Debit is quick and easy. Simply download a mandate form or alternatively call 01782 635200 and we’ll help you set one up over the phone.

If you have a bank account but are unable to pay by Direct Debit it may be possible to pay on a regular basis by standing order. Please discuss this option with us. Direct debits are available weekly on Mondays or monthly on the 1st, 8th, 15th and 25th of the month.

By phone

Payments can be made to Allpay 24/7 over the automated phone line 0844 557 8321 or by calling our Customer Services team on 01782 635200

By Post

You can pay by cheque, postal order or money order. Please do not send cash. To do so, simply send in your rent card with your payment made payable to Aspire Housing, and we will record the payment and return your rent card to you within two or three days.

Please send to: Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, Staffordshire, ST5 0QW.

Paying your rent should be a priority.

If you miss any payments on your rent account this is known as being in arrears. It is important that any rent arrears are not ignored as they can build up to a large amount and become very difficult to pay off.

We will not immediately take legal action leading to eviction. In the first 2-3 weeks we will give you confidential help and advice to try to help you to solve the problem, usually by paying off the arrears in weekly instalments on top of your rent. You can make an appointment to speak to us by contacting us.

Please remember, if you regularly fail to pay your rent, we will start legal action through the courts to evict you. We will support you in paying off arrears and do all we can to prevent eviction.

If you are unable to pay your rent for any reason please contact us.

If you are struggling due to other financial commitments please advise us so that we can refer you to National Debt Line, the Citizens Advice Bureau, Chatterbox or the Money Advice Service for further assistance.

How is your rent calculated?

Since April 2003, both council and housing association tenants have had their rents set according to the Government’s national formula. In the 2015 Summer Budget the Chancellor announced that social housing rents would decrease by 1% a year for the next four years, starting in 2016/17. Therefore you will see that your rent has decreased from what you were paying last year.

What value do you get from your rent?

• Provision of your fully maintained home

• Periodic improvements to your home and neighbourhood (bathrooms, kitchens, roofs, aids and adaptations, and energy efficiency measures)

• Neighbourhood services (including managing estates to maintain standards and preventing anti-social behaviour)

• Advice and services to help you to manage your tenancy

If you have a problem, it is best to face up to it sooner, rather than later. Take steps to sort out your debt.

  • don’t ignore the problem: it won’t go away, the longer you leave it, the worse it gets.
  • tackle your priority debt first, look at the list below if you want to check out what is a priority debt.

Aspire Housing has a team of money advisors who will offer advice and may be able to help you reduce debts.

If you are looking for advice on a debt problem or find you have more money going out than coming in, My Money Steps may be able to help you we also have in house money advisors who can offer advice and support.

If you are struggling due to other financial commitments please advise us so that we can refer you to National Debt Line, the Citizens Advice Bureau, Chatterbox or the Money Advice Service for further assistance.