Aspire Housing recognises that our customers do, from time to time, wish to make improvements or alterations to their home at their own cost. In an effort to ensure that our housing stock remains consistent and manageable, the information on this page explains what changes cannot be carried out and how to make an application.

Not permitted:

  • Alterations which are out of keeping with the rest of the property
  • Improvements which the Association will be carrying out under a planned programme in the future
  • Alterations which make the property more difficult to let in the future
  • Alterations which will be unduly expensive to maintain
  • Alterations which will make the property less consistent with the wider portfolio and more expensive to maintain
  • Alterations to the heating system, electrical services, health and safety measures, or basic structure of the property

Commonly requested improvements that are not usually permitted:

  • Installation of window locks
  • Hardwood/laminate flooring to property
  • Additional power sockets to specific rooms
  • Change of kitchen units/layout of kitchen to accommodate appliances
  • Plastering
  • Replacement fires
  • Taps to baths/wash hand basins/kitchen sinks
  • Installation of Virgin media.
  • Replacement external or outhouse door
  • Internal wall or room changes
  • Boarding out of the loft
  • Fitting an outside tap

Work is not permitted if your tenancy started within the last 12 months unless the request is for:

  • Media installation (BT, Sky, TalkTalk only)
  • Installation of a water meter
  • Installation of a shower where a water meter is already fitted
  • Smart Meters for Gas/Electrical
  1. Some works are not permitted and depending on your tenancy you may not be entitled to make alterations. Contact customer services before you fill out a TPW (Tenant Private Works) request form for further information.
  2. Do not carry out any work until you have received permission to do so. If you do carry out work without permission you may have to return the property to its original state at your own cost. This could also form the basis of legal action taken by Aspire Housing to recover possession of your home.
  3. By submitting a formal request you agree to allow Aspire Housing access into your property to inspect the works carried out. This will be arranged with you prior to a surveyor attending.
  4. All costs associated with making this application will be the responsibility of the applicant whether the application is successful or not.
  5. Aspire Housing can refuse permission if the works do not pass our approval criteria. You will be given full explanation if the permission is refused. Aspire Housing will not unduly refuse permission. If you feel that permission has been unreasonably withheld may contact customer services within 28 days if you want us to reconsider.

Making an application


Please read all the notes before you make an application. Upon receipt of your application, a member of staff may wish to visit you at home to discuss your plans in more detail and give you advice about the work.

Before you apply please check if you need planning permission and/or building regulations approval for the work. You can check this online via and the Stoke-on-Trent City council website. We will also check this when considering your application.

To make an application, please complete the form below, attaching any relevant documentation when requested. You should receive a written response by letter or email within 28 days. If you have any questions about your application, please contact us on 01782 635200.

Application form

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