Terms of Website Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

This website is operated by Aspire Housing Limited, a company limited by guarantee, registered in England and Wales. Registered with the Financial Conduct Authority (Registration No: 31218R) and the Homes and Communities Agency (Registration No: L4238). Aspire Housing Limited’s registered office is at Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW. VAT number 927405227.

ASPIRE HOUSING LIMITED is also registered as a Data Controller with the Information Commissioner (Registration No: Z7678641).

These terms of use (together with the documents referred to in it) set out the legal terms on which you may use the Aspire Housing website, including MyAccount (the customer self-service area), referred to collectively as "the site", whether as a guest or registered user. Use of the site includes accessing, browsing, or registering to use the site, including creating an account via the portal.

Please read these terms carefully before using the site, as they apply to your usage of the site. By using our site, you confirm that you accept these terms and agree to comply with them. If you do not agree, please do not use the site.

We recommend printing a copy of these terms for future reference.

Other Applicable Terms

Our Privacy Policy sets out the terms on how we process personal data, in line with the Data Protection Act 1998. By using the site, you consent to such processing and warrant that any data you provide is accurate.

Changes to These Terms

We may revise these terms at any time by updating this page. Please check it regularly to stay informed of any changes, as these changes are binding.

Changes to Our Site

We update our site regularly and may change its content at any time. However, the content on the site may not always be up-to-date, and we are not obligated to update it. We do not guarantee that the site or any content will be error-free.

Accessing Our Site

The site is made available free of charge. We do not guarantee the site will always be available or uninterrupted. Access is permitted on a temporary basis, and we may suspend or withdraw the site without notice. You are responsible for making any necessary arrangements to access the site.

If you access our site from outside the United Kingdom, you do so at your own risk. We do not guarantee the availability or appropriateness of the content outside the UK.

Intellectual Property Rights

We own or are the licensee of all intellectual property rights on the site. These works are protected by copyright laws and treaties worldwide, and all rights are reserved.

You may print or download extracts for personal use but must not modify them in any way. You must always acknowledge our status (and that of any contributors) as the authors of content on the site.

You must not use any part of the content for commercial purposes without a licence from us or our licensors. If you breach these terms, your right to use the site will cease immediately, and you must return or destroy any copies of the materials.

Use of Information and User Content

By using our site, you give us permission to use any information provided for the purpose of offering and supporting services on the site. If you are a tenant, the information you provide may be shared with relevant departments or subcontractors of Aspire Housing.

You warrant that any content you upload complies with the content standards outlined in these terms. You are responsible for securing and backing up any content you contribute.

We may disclose your identity to any third party claiming that content uploaded by you violates their intellectual property rights or privacy. We are not liable for the accuracy or content posted by users on the site.

Prohibited Uses

You may only use the site for lawful purposes and must not:

• Breach any applicable laws or regulations;
• Use the site fraudulently or unlawfully;
• Harm or attempt to harm minors;
• Upload material that does not comply with our Content Standards;
• Transmit unsolicited advertising (spam);
• Introduce harmful programs such as viruses or malware.

You must not reproduce, duplicate, copy or resell any part of the site without permission.

Content Standards

Contributions must:

• Be accurate (if stating facts);
• Be genuinely held (if stating opinions);
• Comply with UK law and the laws of the country from which they are posted.

Contributions must not:

• Be defamatory, obscene, offensive, or hateful;
• Promote discrimination, violence, or illegal activity;
• Infringe copyright or trademarks;
• Harass, upset, or mislead others;
• Be used to impersonate another person or misrepresent your identity.
  
  

Suspension and Termination

We will determine whether there has been a breach of these terms, and may take appropriate action, including:

• Immediate or permanent withdrawal of your right to use the site;
• Removal of any content posted by you;
• Issuing a warning;
• Legal action against you;
• Disclosure of information to law enforcement.
  
  

No Reliance on Information

The content on our site is for general information only and should not be relied upon as advice. You should seek professional advice where necessary. Although we strive to update information regularly, we do not guarantee that the content is accurate, complete, or up-to-date.

Limitation of Liability

We do not exclude liability for death or personal injury caused by our negligence or fraudulent misrepresentation. However, to the extent permitted by law, we exclude all implied conditions, warranties, and representations.

We are not liable for any loss or damage caused by using the site, including business losses or indirect damage. Additionally, we are not liable for harm caused by viruses or other malicious materials downloaded from the site.

Viruses

We do not guarantee that the site will be secure or free from bugs or viruses. You are responsible for your own antivirus protection.

Linking to Our Site

You may link to our homepage, provided that it is done in a way that is fair and legal. We reserve the right to withdraw linking permission without notice.

Third-Party Links and Resources

Where our site links to third-party resources, these are provided for your information only. We have no control over the content of those sites.

Applicable Law

If you are a consumer, these terms are governed by English law, and both parties submit to the non-exclusive jurisdiction of the courts of England and Wales. If you are a business, the courts of England and Wales shall have exclusive jurisdiction.