We've changed the way we interact to make it easier for you to get things done. You can login to your account any time, any place, on any device.
You can pay your rent, report a repair, and check out what's happening in your area. So, whether you're armchair surfing, on a bus browsing, or logging on in your lunch break, you'll be able to do what you want safely and easily online.
Each year we hold a number of events in and around our communities as part of the Aspire Housing service.
Whether it's Get Togethers, Neighbourhood Walkabouts or Drop-ins, you can chat to members of the Aspire team about any issues you're facing as well as enquire about any additional help you may need.
From moving in and moving out to everything in between, we have a handy guide or a useful website to help in every situation.
Want to know how to re-pressurise your boiler, change a plug or swap energy supplier? You can find helpful hints, tricks and tips in your Aspire account. If you need any additional help, you can get in touch with any of our teams.
Anti-social behaviour (ASB) is defined as behaviour of a person that my cause harm, distress or alarm to others in the neighbourhood/residents who are not of the same household.
Learn more on how we tackle issues of ASB.
We will help you understand what service charges are, how they are calculated and which charges may be applied to your home.
Thank you for helping me to set up an email account so I could contact you on my mother's behalf. Very pleasant, helpful and patient - they are a credit to your team.
- Aspire Housing Customer
You have been very good in helping me, as a tenant, move out of the previous property I was in. I can't praise you enough!
- Aspire Housing Customer
I have been a tenant for 3 months now and I logged a number of repairs that needed doing. Initial responses to all repairs were very quick. Really pleased with the service, workmen have been friendly and on time.
- Aspire Housing Customer
If you are suitably housed but would still like to move, you can swap your home using online mutual exchange service, HomeSwapper. The site lets you advertise your property and find someone under a different social landlord to swap with. As an Aspire Housing customer, your registration with HomeSwapper is free – once approved, you’ll be able to search and view matches.
Once you’ve found someone to exchange with; you both need to complete a Mutual Exchange Form.
Send this to Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW for the attention of your neighbourhood officer.
Once received, the exchange can be considered and we’ll contact you to explain the next steps.
Call us on 01782 635200 within 24 hours of receiving your offer. If we don’t hear from you within 24 hours, the property will be offered to another customer.
The length of time before you receive an offer can vary. Once you’ve registered and placed your bids, a shortlist is arranged in order of eligibility banding – you'll receive feedback on your position once the shortlist has been made to find out how your application is being considered.