Fire Safety

We are committed to keeping our customers safe, so we have a staying safe policy and useful information also provided here on our website to ensure this. 

Staying safe policy

• Make sure you know where your nearest exit is and be clear about your quickest escape route from your home/building. Think about a safe place to remain if your exit is blocked by fire or smoke.
• Evacuate your home/building if you hear a smoke detector or fire alarm, or if you see smoke or fire. Walk at a normal pace and stay calm.
• If your escape route is blocked by fire or smoke, take refuge in a safe place, and if possible raise the alarm and contact the Fire and Rescue Service. 
• Do not take risks or attempt to fight a fire. Do not return to your home/ building for any reason until authorised to do so by the Fire and Rescue Service.

Fire safety advice

• Keep your escape routes clear and do not store belongings, including mobility scooters, in stairwells and corridors.
• Never leave appliances such as cookers, tumble dryers, heaters or fires switched on when you are either asleep or out of your home. 
• Never place flammable items (e.g. clothes, paper) near to or covering storage heaters, stove tops or gas/solid fuel fires. 
• Never prop open or remove the closing mechanism from the front entrance door to a flat. 
• Test the smoke detectors in your home every week.

Fire safety is extremely important. For further information, see: 

Cheshire Fire and Rescue Service                               Staffordshire Fire and Rescue Service

What we do for your safety

• Carry out suitable fire risk assessments of all relevant premises using appropriately trained staff or contractors.
• Promote a ‘stay safe’ policy across all of our properties in the event of a fire.
• Consult with staff and residents and the Fire and Rescue Service to ensure effective fire safety planning.
• Review our fire safety performance using independent advisors.
• Provide and maintain, where appropriate, fire detection equipment, emergency lighting, fire fighting equipment and evacuation signage in our properties.
• Enforce a clean and clear environment in the common parts of our buildings.