Welcome to our policies page

We have a range of policies that set out the principles and procedures we follow, agreed by our Executive team and board of directors.

To help you find the policy you are looking for, we’ve organised them in an easy-to-navigate alphabetical file structure for your convenience.

Compliance, Equality and Sustainability

Data Protection Policy
Environment and Sustainability Policy
Equality, Diversity and Inclusion Policy

Customer Relations

Anti Social Behaviour and Hate Crime Policy
Customer Complaints and Feedback Policy
Domestic Abuse Policy
Safeguarding Policy

Health, Safety and Well-being

Asbestos Management Policy
Damp and Mould Policy
Electrical Safety Policy
Fire Safety Policy
Fire Safety in Communal Areas Policy
Gas, Alternative Heating and Carbon Monoxide Policy
Health and Safety Policy 2024
Lifting Equipment Policy
Water Hygiene Legionella Policy

Property Maintenance

Repairs, Maintenance and Improvements Policy

Tenancy Management

Adaptations Policy
Allocations Policy May 24
Customer Home Alterations Policy
Rent Payment and Arrears Recovery Policy 24
Tenancy Policy