People First
At Aspire Housing, our mission is to put people first. Whether it’s our customers, colleagues, or communities, we are committed to creating a supportive and empowering environment.
We believe that people are at the heart of everything we do, and our approach is built around providing excellent service, fostering strong relationships, and ensuring inclusivity across all areas of our work.
Our Promises
We are committed to delivering high-quality services that support our customers and communities.
Our promises are built on trust, transparency, and continuous improvement.
Our Vision & Values
Aspire Housing’s vision is to create communities where people thrive.
Our values guide every decision we make, ensuring fairness, respect, and accountability in all we do.
Our Corporate Plan
Our Corporate Plan outlines our strategic goals and priorities, ensuring we remain focused on sustainable growth, innovation, and delivering real impact for our customers.
Meet Our Team
The Executive team is led by Sinéad Butters MBE, Group Chief Executive, who is supported by a team of executive directors.
The board is responsible for setting strategic aims, reviewing management performance and ensuring that the business achieves its goals.
Our Policies
We have a range of policies that set out the principles and procedures we follow, agreed by our Executive team and board of directors.
Financial Information & Reports
In line with our partnership with Homes England, we are happy to publish details of what we invest in development and with whom we have worked. The list contains all items of development expenditure exceeding £500 in the past quarter.
We update this information on a quarterly basis and you can click on the dropdown links to view our most recent reports as well as previous ones.
Alternatively, to see a more comprehensive list of our policies, you can click the “Our Policies” button above to be taken to our policies page.
Annual Reports
Our annual reports provide an overview of our financial performance, key highlights, and strategic developments over the past year.
Annual Report 2023 – 24
Annual Report 2022 – 23
Annual Report 2021 – 22
Annual Report 2020 – 21
Annual Report 2019 – 20
Annual Report in numbers 2019 – 20
Annual Report 2018 – 19 – Community Living
Annual Report in numbers 2018 – 19
Annual TSMs
Our Tenant Satisfaction Measures (TSMs) track our customer satisfaction levels and service performance.
Equality, Diversity & Inclusion (EDI)
We actively promote equality and inclusivity through our policies, workplace culture, and engagement.
EDI Strategy
EDI Strategy 2023 – 24
Financial Statements
Detailed financial statements outlining our income, expenditures, and financial position in accordance with regulatory requirements.
Financial Statements Year ended 31 March 2024
Financial Statements Year ended 31 March 2023
Financial Statements Year ended 31 March 2022
Financial Statements Year ended 31 March 2021
Financial Statements Year ended 31 March 2020
Financial Statements Year ended 31 March 2019
Financial Statements Year ended 31 March 2018
Value for Money Statement 2017
Financial Transparency Reports
Reports providing insight into our spending and financial accountability.
October – December 2024
July – September 2024
April – June 2024
January – March 2024
October – December 2023
July – September 2023
April – June 2023
January – March 2023
October – December 2022
July – September 2022
April – June 2022
January – March 2022
October – December 2021
July – September 2021
April – June 2021
January – March 2021
October – December 2020
July – September 2020
April – June 2020
Gender Pay Gap
Our commitment to fair pay structures and reducing the gender pay gap.
Gender Pay Gap Data 2023
Gender Pay Gap Data 2022
Gender Pay Gap Data 2021
Gender Pay Gap Data 2020
Gender Pay Gap Data 2019
Gender Pay Gap Data 2018
Housing Ombudsman Assessments
Reports on our performance against Housing Ombudsman standards and regulatory compliance.
Housing Ombudsman Service Code self-assessment 2023
Housing Ombudsman Service Code self-assessment 2022
Housing Ombudsman Service Code self-assessment 2021
Housing Ombudsman Service Code self-assessment 2020
Modern Slavery Statements
We are committed to preventing modern slavery and human trafficking in all aspects of our operations and supply chains.
Awards and Accreditations
accessiBe – WCAG and AODA 2024
Top 100 Apprenticeship Employers 2020 – Ranked 13th
British Safety Council – Sword of Honour 2020
Dougie Mac Hospice – Bronze Partnership Award 2020
ERSA Employability Awards – Winner, Housing Provider of the Year 2020
Debt Team of the Year – IMA Awards 2019
Best New-Build Accessible Scheme – Diversity in Housing Awards 2019
The Sentinel Business Awards Winner – Business in the Community 2019