Our Promises

We make sure to provide the best possible service for our customers. Therefore, we created Our Promises which consists of 5 principles that allow us to give the best service for you and your family, along with our Communication Promise and Engagement Commitment.

We work with customers who have volunteered to get involved and help with new ideas, collating feedback and more, enabling collaborative working to create excellent services that meet customer needs.

Our Vision and Values

We know that our values have a major influence on our people and their behaviours and attitudes.

We are committed to ensuring that our values are fundamental in helping our staff decide on the right course of action in all circumstances and with all stakeholders.

We know that aligning the behaviours and attitudes to our stated vision and purpose is one of the key levers to successfully creating the right culture.

Our Policies

We have a range of policies that set out the principles and procedures we follow, agreed by our Executive team and board of directors. 

To see a list of each of our policies, click the button below.