This is the most convenient way to pay your rent on a regular basis through your bank account. Setting up a Direct Debit is quick and easy. Simply download a mandate form or alternatively call 01782 635200 and we’ll help you set one up over the phone.
If you have a bank account but are unable to pay by Direct Debit it may be possible to pay on a regular basis by standing order. Please discuss this option with us. Direct debits are available weekly on Mondays or monthly on the 1st, 8th, 15th and 25th of the month.
Payments can be made to Allpay 24/7 over the automated phone line 0844 557 8321 or by calling our Customer Services team on 01782 635200
You can pay by cheque, postal order or money order. Please do not send cash. To do so, simply send in your rent card with your payment made payable to Aspire Housing, and we will record the payment and return your rent card to you within two or three days.
Please send to: Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, Staffordshire, ST5 0QW.
Paying your rent should be a priority.
If you miss any payments on your rent account this is known as being in arrears. It is important that any rent arrears are not ignored as they can build up to a large amount and become very difficult to pay off.
We will not immediately take legal action leading to eviction. In the first 2-3 weeks we will give you confidential help and advice to try to help you to solve the problem, usually by paying off the arrears in weekly instalments on top of your rent. You can make an appointment to speak to us by contacting us.
Please remember, if you regularly fail to pay your rent, we will start legal action through the courts to evict you. We will support you in paying off arrears and do all we can to prevent eviction.
If you are unable to pay your rent for any reason please contact us.
If you are struggling due to other financial commitments please advise us so that we can refer you to National Debt Line, the Citizens Advice Bureau, Chatterbox or the Money Advice Service for further assistance.