Our repair responsibilities include;

Structure of building and exterior of property

  • Foundations, Roof, Outside walls
  • External decoration, External doors, frames, jambs, thresholds, fasteners / locks (except where lock replacement is required as a result of the customer locking themselves out), necessary painting
  • External windows, including sills, frames, catches, window fasteners / locks, sash cords, glazing putties, failed double glazing units, necessary painting (smashed glass will only be replaced if it is as a result of a crime and there is a crime reference number)
  • Internal walls, Skirting boards, Ceilings and plasterwork (excluding minor cracks, painting and decorating)
  • Internal doors, frames, jambs, fasteners (excluding painting), Post boxes (in blocks of flats), Floors (but not floor coverings)

Gas, water and electricity

We are responsible for repairing all leaks. We are responsible for keeping in repair and working order installations for the supply of water, gas and electricity. This includes:

  • Basins, Sinks, Baths, Toilets
  • Showers (including riser rails and shower curtain rails), Flushing systems and waste pipes, Taps and washers
  • Electrical wiring, Gas and water pipes, Stop taps, Water and space heaters
  • Fireplaces, Fitted fires, Sockets, Light fittings including sealed units and fluorescent tubes (excluding bulbs)

We expect our customers to be responsible for;

  • keep the inside of their home clean and in good condition
  • keep gardens and communal areas clean and tidy. This includes maintaining grass, plants and tree branches within the property boundaries so as not to cause a nuisance to other customers
  • undertake minor repairs
  • avoid doing anything which may result in blockages to pipes and drains (e.g. disposing of fat, oil, sanitary products, nappies etc. down toilets or in sinks)
  • use fixtures and fittings for the purpose for which they were intended (e.g. not using worktops as chopping boards etc)
  • take responsibility for pest control, including vermin removal (rats or mice in the dwelling), wasp/bees nests and de-infestation, except where point of entry has been shown to be as a result of a design fault or damage to the exterior of the property
  • make the lifestyle changes necessary to resolve instances of condensation such as not drying washing indoors or leaving extractor fans switched off. Where condensation is the likely cause of any reported dampness, Aspire will advise tenants of the action they need to take to deal with the problem and prevent further incidences

Report a repair using 'Your Account'

Condensation Leaflet and Advice

A guide to condensation in your home. PDF 3mb (opens in new window)