Aspire Housing, as your landlord, adheres to The Gas Safety Installation & Use Regulations 1998 – the approved code of practice guide. The Gas Regulations state that we have to ensure that gas installations, appliances, fittings and flues installed in your home are checked for safety every 12 months.

The law also applies to you in ensuring that you allow us access into your home to carry out the service work. It is vitally important for your safety that we carry out an annual gas safety check.

Annual gas safety checks

When your safety check is due we will arrange an appointment to let you know when the safety check will be carried out. If this appointment is not convenient simply contact us to arrange an alternative date for us to visit you.

If we are unable to carry out an annual gas safety check we may start legal action against you to gain access to the property. Aspire Housing customers have a legal duty to allow our staff into their homes to carry out annual gas checks.

What should I do if I smell gas?

If you smell gas, or suspect there is a gas escape, you should immediately do the following:

  • Open all doors and windows
  • Shut of the gas supply at the meter control valve (if you know where it is).

If gas continues to escape call NATIONAL GRID on the GAS EMERGENCY FREEPHONE NUMBER 0800 111 999.

Gas emergency information

If you smell gas or suspect there is a gas leak you must call NATIONAL GRID on the GAS EMERGENCY FREEPHONE NUMBER 0800 111 999

For all other aspects involving gas, including service appointments and heating breakdowns, please report a repair online here.