Protect your home against frozen pipes

During the period of adverse weather conditions there has been increase of calls coming into the Customer Contact centre due to a high volume of frozen pipes and burst

Please be patient with us as we are dealing with all requests as soon as possible.

Our main telephone number is 01782 635200 (option 2 for Responsive Repairs)

Here are a few tips to help you to keep your home warm and to help to prevent pipes from freezing:

Keep your Central Heating System on constantly (24hrs) and to a temperature of at least 10 to 15 degrees
If your boiler is located in your airing cupboard keep the door slightly open to allow circulation of heat
Open your loft hatch slightly to allow some heat to be circulated through into the loft
Open cupboard doors in the kitchen and bathroom to allow warmer air to circulate around the water and waste pipes
Any external taps, isolate and leave open to allow any water to drain away
Locate your stop tap as you may need this if your home suffers from a burst

If you do suffer from a burst during normal opening times, please contact our repairs team on 01782 635200 pressing option 2 on the main menu.

Alternatively if it is out of hours, please call our emergency repairs service on 01782 854999