Customers’ Views Will Help Make “THE BIG CHANGE”

Aspire Housing’s customers are being asked to help set the standard for their homes and neighbourhoods during a consultation in August and September.

Social housing providers must work with their tenants to create local versions of national standards laid down by the Tenant Services Authority – the national regulator for social housing – by April 2011.

Aspire Housing, which provides around 8,500 properties for rent to around 20,000 customers in North Staffordshire and South Cheshire, is holding a series of drop-in events for residents to have their say on the standards.

The consultation is called “the big change” because the new standards will help make a big difference to the quality of people’s homes and to the environments they live in.

Aspire Housing is also asking customers about the changes it has made recently in merging with training company PM Training and setting up its new charity the Realise Foundation.

Tim Edwards, director of operations at Aspire Housing, said: “We want to make a big change for the better for our customers.

“We want to improve the quality of service we offer, to give our customers choice about improvements to their homes and to make our neighbourhoods better places to live.

“We also want to do more to improve quality of life for our communities. That is why we have a training company and why we launched the Realise Foundation to help give people the skills to get into work and make the most of their lives.

“We are asking our customers over the summer about the big changes we can make to help create successful communities. It’s about providing good quality housing of course, but it’s also about regenerating neighbourhoods and provide opportunities to get into work.”

The local standards cover the quality of the home, the repairs service, the quality of the local environment and the ways customers can get involved in decision-making.

Drop-in events are being held at the following locations and times:

Wednesday, 25 August

The Ebenezer church hall, Merrial Street, Newcastle

10.30am – 5pm

Thursday, 26 August

Ramsey Road Community
Centre, Cross Heath

10.30am – 5pm

Tuesday, 7 September

Chesterton Community Centre, London Road

11am – 5pm